Apparently the shipment was severely damaged with many of the figures destroyed with the ones surviving not meeting up to quality standards at WeLoveFine for their customers. As a result the figure is being redesigned and produced from scratch, adding 6-8 months to the expected shipping date.
If you have pre-ordered the sculpture (like I did) WeLoveFine should get an email out to you guys soon if they haven't already and they have several options for you to pick from in case.
Check on after the break for the whole email as I received it this afternoon from WeLoveFine.
Good Afternoon,
My name is Julio, and I am emailing you on behalf of everyone here at WeLoveFine.com about the latest update on the Discord Flutter On Deluxe Resin Figure. First and foremost, we want to sincerely apologize for the unexpected delivery delay of your pre-purchase order. We never want our customers waiting longer than the estimated delivery date for any of our products, and we appreciate all of your patience as we go through all of the steps needed to bring you something unique that shows off your fandom. Unfortunately, the entire shipment of the Discord Flutter On figures was severely damaged upon arrival, and those that did survive the trip, did not meet our quality assurance and high shipping standards.
The figure is being re-engineered and production will have to start over from scratch. From production to delivery, we are expecting to be able to ship the new batch of figures out in 6-8 months, and we will send you a more specific shipping date on 4/30/2015. We completely understand how frustrating this is, and we apologize for any inconvenience this has caused. We do have a few options on how to proceed from this point:
1. If you do not wish to wait 6-8 months for your figure to arrive and you wish to cancel your order, you can email Customer Service at [email protected], and they will issue you a full refund.
2. Should you decide to cancel your order, instead of issuing a full refund, you can choose the option to receive $130 in store credit on WeLoveFine.com upon contacting Customer Service. You will receive your Store Credit Voucher within the next 3-4 weeks once it becomes active.
3. If you decide to stick it out with us, you will receive the new completely re-engineered Discord Flutter On Deluxe Resin figure (which is now estimated to retail at $150) at no extra cost to you in addition to a limited edition My Little Pony Collector’s Coin, designed specifically for this figure. We will continue to update you on the progress of the figure as well as the coin.
Our customer service team is here to answer any questions you may have that were not addressed in this email. Please feel free to contact us directly at our email addresses provided below.
Twitter: Calpain
